We accept returns and exchanges on unused merchandise for up to 14 days from the shipping date. Any merchandise received outside of the 14 day return window will be returned to the customer at their expense. We only accept returns and exchanges from our website. Merchandise purchased from other retailers must be returned to the original place of purchase.
To return an item, simply mail that item back to us with a note containing your order number as well as the reason for your return.
Returns and exchanges are to be mailed to the following address:
Buzz Beauty Limited
Suites 1-3, Sweetspace (802)
Highgate Studios, 53/79 Highgate Road
London NW5 1TL
Shipping and handling charges for returns are your responsibility as the client and are non-refundable. We recommend you return the package using an insured shipping method. This will provide recourse should something happen to your package. We do not accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records.