We accept returns and exchanges on unused merchandise for up to 14 days from the shipping date. Any merchandise received outside of the 14 day return window will be returned to the customer at their expense. We only accept returns and exchanges from our website. Merchandise purchased from other retailers must be returned to the original place of purchase.
To return an item, simply mail that item back to us with a note containing your order number as well as the reason for your return. Upon inspection, credit will be refunded in the form of your original method of payment and will include any taxes paid. Refunds of merchandise to your credit card may take up to two billing cycles to appear on your credit card statement.
To exchange an item, simply mail that item back to us with a note containing your order number as well as the reason for your return. On the note, please also tell us how we can correct your purchase and we will exchange it and send it back to you with no shipping charge to you. If the requested exchange is not available we will contact you for an alternative item or return your purchase per our Return Policy.
Returns and exchanges are to be mailed to the following address:
Jose Eber Hair UK
Unit 2, Blackthorne Point,
Blackthorne Road, Poyle
SL3 0DA, United Kingdom
Shipping and handling charges for returns are your responsibility as the client and are nonrefundable. We recommend you return the package using an insured shipping method. This will provide recourse should something happen to your package. We do not accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records.