Good News, you can! In our Tips & Videos section we have styling tips that can show you exactly how to use the product to create great looks.
The barrels get very hot and you can burn your hand during usage. For this reason we include a heat resistant glove with all of our clipless curlers for your protection during styling.
Yes, you should never leave your iron plugged in and unattended. Although the irons are weighted such that when left on a counter the hot barrel should be in the air and not touching the counter top, we recommend purchasing the Heat Resistant Travel Case which doubles as a heat mat that protects your surfaces.
Using the clipless curling iron is easy, but it may take a few attempts to conquer. We recommend that you always use the heat resistant glove especially when beginning. In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot. We recommend that you visit our Tips page. There are video tutorials that show how to use this innovative curling iron.
The clipless curling iron is designed without a clip to be healthier for the hair. Because you curl from root to tip, you eliminate damage at the ends of your hair where it is most fragile. An additional benefit is that the clipless barrel eliminates ugly, crimped ends that are traditionally caused by a clip.
There is an on/off switch on the iron in addition to the plug. Make sure the switch is in the”ON” position and the switch is lit. If you are not getting power to the iron, try another wall socket and make sure you are getting power to where you are plugging it in. If it does still not work, we recommend you take it back to your place of purchase or Email firstname.lastname@example.org for an exchange.
Yes, all José Eber hair tools include a limited lifetime warranty. As with any item, nothing is indestructible. You must take care of your hair tools to ensure the longest life possible. If through normal usage, the iron ever stops working, we will replace it and you only need to pay shipping and handling costs. However, we will not replace an item that has broken due to user error, such as dropping the unit.
We offer a limited lifetime warranty to irons that were purchased from authorized sellers. You must show proof that the José Eber hair tool was purchased from an authorized seller.
We charge a shipping and handling fee of £19.99 for all irons.
Note: Customers must return the product to the office of the country of purchase and the shipping and handling fee must be provided in the currency from the country of purchase as well. If you live outside of the country of purchase, you must contact the office directly for further instruction.
Please note: If you are sending in multiple irons, the S&H fee is per iron.
They should last you for as long as you use the iron. However ceramic plates are sensitive and can break easily, so take extra care to prevent damage to the iron. If the plates ever do wear out from normal usage, the iron does come with a limited lifetime warranty and we will replace the iron and you only need to pay the shipping and handling cost.
We are always excited to work with new retailers. Please contact us using our online form here.
Yes, we include a heat resistant glove in all curling iron packaging. If for any reason you do not see one, please forward your name and address and we will send one free of charge.
Note: we do not charge for a replacement on a heat resistant glove.
The warranty does state a receipt is needed for all purchases. We do understand that life happens and a receipt might get lost with time. Did you happen to register your iron for warranty? Might you have a bank statement to show proof of purchase?
If you do not have any proof of purchase we cannot honor the warranty. It is our policy and as stated on the warranty card, a receipt is needed for replacement.
We want to apologize for the inconvenience you experience with your transaction. I would like to point out that Buzz Beauty Limited. is not the retailer you had your transaction with. Buzz Beauty Limited is the licensed manufacturer and distributer of Jose Eber hair appliances. Please contact the store you purchased your product from.
We are sorry to hear that you have not received the results you were looking for. Can we suggest for you to visit our "Tips and Videos" and "Instructions" page. If this does not work and you are still having difficulty attaining the results you desire we advise you to contact the place of original purchase for a refund.
Keep in mind, Buzz Beauty Limited is not the retailer you had your transaction with. Buzz Beauty Limited is the licensed manufacturer and distributer of Jose Eber hair appliances that you refer to. We are not directly related with the transaction thus, a refund cannot be made by us.
For a refund please contact the place of original purchase as they are the vendor you had your transaction with.
Ceramic- guarantees smooth straightening motion without pulling or breakage of hair. There will be no damage to hair cuticle or cortex. Ceramic plates lock in color preventing early hair fading.
Tourmaline-infused plates- produce negative ions that smooth and de-frizz your hair and also create infrared heat that goes directly in your hair for style, with no damage.
Your ceramic iron does not come with a temperature control because stable temperature prevents damage from too much heat.