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Privacy Policy

Buzz Beauty Limited Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.joseeberhair.co.uk (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [Visa, MasterCard, American Express, Discover), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 13

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using our contact form or by mail using the details provided below:

Buzz Beauty Limited, Sweet Space (802), Suites 1-3, Highgate Studios, 53/79 Highgate Road, London, NW5 1TL, United Kingdom

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide Buzz Beauty Ltd./José Eber Hair, including without limitation, ideas, know-how, techniques, questions, reviews, comments, photos, videos and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and Buzz Beauty Ltd./José Eber Hair shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Buzz Beauty Ltd./José Eber Hair and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant Buzz Beauty Ltd./José Eber Hair the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by Buzz Beauty Ltd./ José Eber Hair will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead Buzz Beauty Ltd./José Eber Hair or third parties as to the origin of any Submissions or Buzz Beauty Ltd./ José Eber Hair may, but shall not be obligated to, remove or edit any submissions (including comments or reviews) for any reason.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance via mail, email, or by phone will be accepted subject to confirmation in writing.

Refund Policy

Both Client and ourselves have the right to terminate any services agreement for any reason, including the ending of services that are underway. If you are dissatisfied with any purchase, we offer a 30-Day Money Back Guarantee on all products we offer. Please contact customer service via our online form in advance to obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date. Return process will be provided when RMA is given. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days, upon receipt of the returned merchandise. We cannot credit shipping charges on returns.

Delivery/Shipping Policy

Please refer to checkout page for cost of shipping on the item selected.

We ship via the most efficient shipping method at the time of the purchase. Territories, except P.O. boxes. Brokerage, customs, or any other fees are the responsibility of the recipient. For International orders and U.S. Military addresses please contact customer service via our online form. Credit card authorization and verification must be received prior to processing and shipping. Items generally ship within 2-5 business days from the date of order. Delivery times will vary greatly depending upon where your order is destined. An e-mail message will be sent when your order ships. This e-mail will list your order number tracking number. Please retain this and reference your order number should you need to correspond with us. We currently do not offer expedited shipping services.

International Shipping

Shipping rates do not include duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or value-added service charges may apply.


We attempt to be as accurate as possible and eliminate errors on the Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.


Discounts or promotions are not applicable on prior purchases. All promotions subject to change. 


You agree to defend, indemnify and hold harmless Buzz Beauty Ltd./ José Eber Hair, its subsidiaries, affiliates, officers, agents, partners, members, employees, independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to (a) your use of the Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through the Site; (c) any Submissions you provide; (d) your violation of these Terms; (e) your violation of any rights of another; or (f) your conduct in connection with the Site. Some jurisdictions limit consumer indemnities, so some or all of the indemnity provision above may not apply to you.

Notification of Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our homepage and on other key pages on our site. If there are any changes in how we use our site customers’ personally identifiable information, notification by email or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to the changes taking affect. You are therefore advised to re-read this statement on a regular basis.

Contest Terms and Conditions

These Terms and Conditions shall be binding on you when entering any competitions operated by Jose Eber Hair, its sponsor, partners or any company or website owned or controlled by Jose Eber Hair.

The promoter is Jose Eber Hair whose registered office is at 53/79 Highgate Road Suites 1-3, Sweet Space (802) , London, LND, NW5 1TL, United Kingdom

  1. These Terms and Conditions shall be binding on you when entering any competitions operated by Jose Eber Hair, its sponsor, partners or any company or website owned or controlled by Jose Eber Hair.
  2. These Terms and Conditions apply to all contest entrants. Jose Eber Hair may amend them from time to time. Special prizes, ways to enter and Terms and Conditions may apply to particular contests, and if so these will be stipulated at www.joseeberhair.co.uk/contests
  3. Each competition will have a specific closing date and this will be stipulated at www.joseeberhair.co.uk/contests
  4. Unless otherwise stipulated, only one entry per person will be allowed, as limited by the email address entered on the competition entry form.
  5. All persons entering our contests via email will automatically be added to our email marketing lists. Entrants may at any time choose to opt out of email communications by unsubscribing through an email link found on any emails received from Jose Eber Hair. We will never pass on your email address to a third party unless you specifically opt in to this on the relevant competition entry page at www.joseeberhair.co.uk/contests
  6. Employees of Jose Eber Hair or their family members or anyone else connected in any way with the contest or helping to set up the contest shall not be permitted to enter the contest.
  7. There is no entry fee and no purchase necessary to enter any contest operated by the promoter.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. You may not enter a contest if, on the date it is announced, you do not conform to the required profile of an entrant. For example a contest may be limited by age or location. Unless otherwise stipulated all contest entrants must be aged 18 or over.
  10. The promoter reserves the right to cancel or amend the contest and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the contest will be notified to entrants as soon as possible by the promoter.
  11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this contest and prizing may change from what is listed in the giveaway details based on availability and inventory.
  12. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  13. Winners will be chosen at random by the Jose Eber Hair marketing department within one week of the closing date of the contest.
  14. The winner will be notified by email and/or letter within 14 days of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification or otherwise stated, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  15. The promoter will notify the winner when and where the prize can be collected or is made available or the prize will be shipped to them directly.
  16. The promoter’s decision in respect of all matters to do with the contest will be final and no correspondence will be entered into.
  17. The contest and these terms and conditions will be governed by US law and any disputes will be subject to the exclusive jurisdiction of the courts of the USA.
  18. The winner agrees to the use of his/her name and image for publicity purposes without payment of additional consideration, except where prohibited by law. 
  19. Any personal data relating to the winner or any other entrants will be used solely in accordance with current GDPR Compliance and will not be disclosed to a third party without the entrant’s prior consent. You are providing your information to Jose Eber Hair and the information provided will be used in conjunction with the following Privacy Policy found at www.joseeberhair.co.uk/privacy-policy.
  20. The winner’s name will be made available 28 days after closing date by sending a stamped addressed envelope to the address stipulated in sentence 1. Above.
  21. The person entering the contest releases Jose Eber Hair and any of their group companies and the officers, directors, employees, shareholders or agents of any of them, from all liability and responsibility for any loss or damage that may result to them or a third party (including without limitation, any direct, indirect or consequential loss or damages and whether in tort (including without limitation negligence), contract or otherwise) in connection with the contest.
  22. The entrant must take all reasonable steps to ensure his/ her own health and safety. All activities are undertaken at the entrant’s own risk. The entrant must notify Jose Eber Hair of any medical and or other condition which may mean that he/ she is unfit for participation as soon as he/ she becomes aware of such a condition.
  23. By entering this competition, an entrant is indicating his/ her agreement to be bound by these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram or Facebook.


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